User Experience Researcher

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Summary

We are seeking a highly experienced UX Researcher to join our globally distributed AI department in the EMEA region. As a UX Researcher at Sitel Corp., you will play a crucial role in shaping the future of Customer Experience (CX) and driving the success of our GenAI-powered products by understanding user needs, behaviors, and pain points.

Primary Responsibilities
  • Plan, design, and conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
  • Synthesize research findings into clear insights that help shape product and design decisions.
  • Collaborate closely with product managers, designers, engineers, and other stakeholders to ensure research findings are translated into impactful solutions.
  • Develop and maintain a deep understanding of our users by leveraging various research methods, such as interviews, usability testing, surveys, and ethnographic studies.
  • Generate insights that both fuel ideation and evaluate designs.
  • Advocate for user-centered design principles throughout the product development process.
  • Lead workshops and ideation sessions with cross-functional teams to bring user perspectives to the forefront.
  • Establish, implement and maintain best practices for UX research to ensure consistent, high-quality outcomes.
  • Build and maintain a repository of user insights to help guide and educate other teams.
  • Stay informed of emerging research trends, tools, and methods, particularly in the areas of AI and CX.


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