Customer Relationship Director
Há 7 dias
At Colt Technology Services, we're looking for a skilled Customer Relationship Director to join our team. As a key member of our organization, you'll play a vital role in connecting our business with our customers, fostering strong relationships and driving customer satisfaction.
Key Responsibilities:
- Welcoming new customers and providing them with the support they need to work effectively with us.
- Ensuring all stakeholders are working together seamlessly throughout the delivery process.
- Taking customer inquiries and resolving issues or escalating them as needed.
- Educating customers about our systems, tools, and processes.
- Acting as a point of escalation and resolution if existing processes fail to deliver as expected.
- Managing sales and contract renewals.
- Supporting the measurement of customer happiness and driving customer satisfaction upwards.
- Supporting sales colleagues to prioritize and prospect for new customers.
- Coordinating pricing, quoting, and ordering activities to ensure timely and accurate execution.
Requirements:
- A minimum of 1-2 years of experience in a customer-facing role, demonstrating a proven track record in addressing customer needs and concerns.
- Familiarity with networking technologies and products, showcasing an understanding of the technical aspects that underpin our services.
- Exceptional written and verbal communication skills, essential for conveying complex information clearly and fostering positive customer interactions.
- Strong interpersonal skills, enabling you to influence individuals at all organizational levels to facilitate customer requirements.
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