Customer Service Representative for Travel Industry
2 semanas atrás
Are you passionate about delivering exceptional customer experiences? Do you possess a native level of German and a good command of English? We are seeking a highly motivated and dynamic Customer Service Representative to join our team in Lisbon.
In this role, you will be responsible for providing top-notch support to customers over the phone, email, and chat. You will also have opportunities to upsell our services and promote additional products to customers. If you thrive on challenge, are excited by change, and are interested in working with a world-leader in the rail travel industry, this could be the perfect opportunity for you.
Your Responsibilities
- Provide information, solutions, and advice to customers regarding our services.
- Identify opportunities to promote additional services to customers.
- Complete registrations of new product purchases.
- Contribute to a positive customer experience through responsible treatment of each contact.
- Achieve performance targets defined by the project.
Requirements
To succeed in this role, you will need:
- A native level of German and a good level of English.
- Passion for the Travel and Tourism industry.
- Professional attitude and strong customer service skills.
- Excellent listening and communication skills.
- Will to learn, develop, and acquire new skills.
What's in it for You?
We offer a competitive package including salary, meal vouchers, reimbursement of transportation costs, private health insurance, and dental plan. Plus, we provide fully paid training, professional development, and career evolution opportunities.
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