Transformation Writer

About the Role

We are looking for a talented copywriter to join our team, focusing on developing compelling customer advocacy stories for a major tech client's customer advocacy programme. The primary goal is to craft inspiring narratives that highlight the transformative power of our client's technology in driving business success, empowering people, and shaping the future of responsible innovation.

Responsibilities and Requirements

• Develop compelling customer advocacy stories for a major tech client's customer advocacy programme
• Craft inspiring narratives that highlight the transformative power of our client's technology in driving business success, empowering people, and shaping the future of responsible innovation
• Conduct interviews with key stakeholders to gather insights and information necessary for building the narrative
• Write compelling customer stories that focus on the people behind the technology, detailing the positive changes enabled by the client's tech solutions
• Adhere to the brand guidelines, writing all content in American English, while ensuring alignment with legal and compliance policies
• Provide editorial leadership, guiding, proofreading, and approving the work of supporting editors involved in the programme, ensuring high standards of content quality
• Create a range of supporting written assets to promote the case study
• Address client feedback in a professional manner during review rounds, ensuring the final output meets both client and customer expectations
• Write video scripts for customer stories featuring video content, collaborating with video production teams
• Ensure high-quality output under tight deadlines