E-commerce Customer Support Expert

Há 4 dias


Porto, Porto, Portugal Aptronics Tempo inteiro

Aptronics is dedicated to building a trusted global e-commerce brand for used auto parts, streamlining the search and purchase process for customers. Our team helps hundreds of repair shops and customers find the best solutions for their vehicles every day.

We believe that our diverse and talented team is the key to our success. We foster an empowering environment where everyone can thrive and achieve their full potential. If you're looking to grow your skills in the fast-paced e-commerce world, Aptronics is the perfect place to learn, collaborate, and make an impact.

In this role as an E-commerce Customer Support Expert, you will be responsible for:

  • Providing exceptional customer service via phone and written communication to ensure customer satisfaction;
  • Registering new customers and processing orders efficiently to meet customer needs;
  • Fulfilling all customer requests, providing timely updates on order status to maintain transparency;
  • Offering clear information on logistics, after-sales procedures, and any related inquiries to support customer understanding;
  • Supporting customer satisfaction initiatives and following up to ensure a great experience.

If you are customer-focused, detail-oriented, and eager to contribute to a seamless purchasing journey, we would love to hear from you.

We are looking for individuals with:

  1. Fluency in Portuguese and German (mandatory);


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