Cloud Solutions Architect

Há 1 mês

Lisboa, Lisboa, Portugal Sap Tempo inteiro

Company Overview


SAP is a global leader in enterprise software solutions, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.


About the Role


We are seeking an experienced Cloud Solutions Architect to join our SAP Customer Experience (CX) team. This position offers an excellent opportunity for a professional who already has foundational SAP experience and is looking to further develop their expertise by delivering impactful solutions for clients in a dynamic and fast-paced environment.


Key Responsibilities



  • Lead the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements.
  • Engage directly with customers to gather and analyze business needs, developing and designing tailored SAP Cloud for Customer solutions.
  • Manage key project deliverables, including testing, troubleshooting, support, and review of implementations to ensure quality outcomes.
  • Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions.
  • Mentor and support junior team members, sharing knowledge and promoting best practices within the team.
  • Collaborate with cross-functional teams and deliver results on complex CX projects.
  • Take ownership of project presentations and lead customer workshops.
  • Proactively identify and implement improvements to processes and workflows, enhancing SAP Cloud for Customer system efficiency leading towards customer satisfaction.

Expected Contributions



  • Develop and execute strategic CX projects, ensuring alignment with customer business goals and timelines.
  • Take ownership of configuring, developing advanced features, and customizing SAP Cloud for Customer to meet customer requirements.
  • Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience.
  • Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions.
  • Ensure seamless integration with other SAP systems and third-party applications, working closely with technical teams.

Requirements



  • 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization.
  • Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables.
  • Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends.
  • Excellent problem-solving skills, with a strategic mindset and a commitment to delivering innovative solutions.
  • Strong communication and customer-facing skills, with the ability to explain complex concepts clearly to both technical and non-technical teams.
  • Experience working in an agile project delivery environment, with the ability to manage multiple priorities and meet deadlines.
  • Ability to collaborate effectively with cross-functional teams and mentor junior colleagues.
  • Fluent in English (both written and verbal); proficiency in other languages is a plus.

Salary


The estimated salary for this role is around $120,000 - $180,000 per year, depending on location and experience.


Benefits



  • A highly collaborative, caring team environment with a strong focus on learning and development.
  • Recognition for your individual contributions and a variety of benefit options for you to choose from.
  • Ongoing support and guidance to help you grow and succeed in your career.

About Us


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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