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Technical Support Specialist Role

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We are seeking a skilled and motivated Technical Support Specialist to join our dynamic team. In this role, you will provide exceptional customer service and technical support to our diverse range of clients.

About the Job

This is a fantastic opportunity for a highly organized and detail-oriented individual who enjoys working in a fast-paced environment. As a Technical Support Specialist, you will be responsible for resolving technical issues and providing solutions to our customers through various communication channels.

Key Responsibilities:

  • Proactively engage with customers to understand and resolve their technical challenges
  • Communicate effectively with customers to qualify and understand the experienced issue and provide the best possible solution
  • Research, diagnose, troubleshoot, and resolve issues of varying technical nature and complexity
  • Spar with and collaborate with colleagues on complex issues and possible solutions
  • Write easy-to-follow guides on complex solutions
  • Contribute feedback to our Product Management team to improve our product
  • Provide feedback to peers and team manager on potential improvements on process, approach, and tools
Your Qualifications

To be successful in this role, you should have experience in a customer-facing position, proficiency in HTML, JavaScript, and CSS, as well as debugging skills using Chrome DevTools. Familiarity with Google Tag Manager or similar platforms is a plus. You should also be able to document issues and solutions clearly and effectively.

A strong understanding of customer needs, good time management and organizational skills, and experience working in a hybrid or remote environment are essential. We are looking for a quick learner with the ability to find and utilize relevant resources and documentation.

What We Offer

In return, we offer a competitive salary, flexible working hours, hybrid working arrangements, and opportunities for professional development. Our company culture values diversity, equity, and inclusion, and we strive to create a positive and inspiring work environment that enables everyone to thrive both personally and professionally.

We believe that our different backgrounds, experiences, and perspectives are our greatest strengths, so we are committed to building a diverse and inclusive team. Join us in shaping the future of data privacy and becoming part of a fast-growing, international team of tech enthusiasts