Service Delivery Specialist
Há 5 dias
Main Responsibilities:
- Ensure timely delivery of products and associated services.
- Manage Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts, and Key Performance Indicators (KPIs).
- Negotiate contracts with various business domains or customers in alignment with the IT Product Manager.
- Continuously improve services and integrate new service opportunities.
Required Skills and Qualifications:
- Degree in IT, Engineering, or Management.
- 1+ year of experience in service delivery, service level management, solution performance, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management.
- Knowledge of SAP MM.
- Strong customer-oriented attitude focused on understanding expectations and needs.
- Deliverable-driven, able to work with short deadlines.
- Good analytical skills with the ability to switch from big picture to detailed view.
- Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality.
Benefits:
- Multicultural work environment.
- Hybrid working model combining onsite and offsite work.
- Modern office at Parque das Nações, well connected to public transportation.
- Intense and exciting onboarding experience.
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