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Technical Customer Service Agent
2 semanas atrás
TN Portugal is a dynamic company that provides innovative solutions to our clients. We are seeking a skilled Technical Customer Service Agent to join our team in Braga, Portugal.
The ideal candidate will have strong communication skills, technical aptitude, and the ability to work in a fast-paced environment. If you are passionate about technology, problem-solving, and customer service, this is an exciting opportunity for you to grow your career with us.
Key Responsibilities- Provide exceptional customer service through phone, email, and live chat channels
- Analyze customer queries and deliver efficient solutions for website setup, configuration, and usage
- Guide customers through technical steps, ensuring they understand and can fully utilize website features
- Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved promptly
- Intermediate English (B2 level or higher preferred)
- Prior experience in customer service or technical support is a bonus but not required
- Strong communication skills, both verbal and written, with a customer-first attitude
- Technical aptitude and a willingness to learn and troubleshoot website services
