Business Transformation Consultant

2 meses atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Drive Business Transformation with Teleperformance

As a Business Transformation Consultant at Teleperformance, you will play a key role in driving technology, analytics, and process excellence for our clients. Your expertise will be instrumental in delivering transformation projects that meet our clients' needs and exceed their expectations.

Key Responsibilities:

  • Support project initiatives by identifying and analyzing preliminary business needs and processes.
  • Dissect business requirements to uncover true needs and identify opportunities for improvement.
  • Create, execute, and maintain an 'AS IS' to 'TO BE' Roadmap for transformation.
  • Re-design business processes to enhance efficiency and effectiveness.
  • Document and present business processes clearly to stakeholders.
  • Create and analyze business strategies and process maps.
  • Identify opportunities for process improvements and innovation.
  • Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
  • Evaluate complex business and technology risks, implementing internal controls to mitigate these risks while identifying opportunities for enhancement.

Requirements:

  • Portuguese Native and English B2 (minimum).
  • Proven experience in business transformation or consulting roles.
  • Lean Six Sigma Green belt/black belt.
  • Strong analytical skills and ability to dissect business requirements.
  • Expertise in creating and maintaining transformation roadmaps.
  • Experience in re-designing business processes and documenting them effectively.
  • Familiarity with business strategies, process maps, and internal controls.
  • Excellent communication skills for presenting to diverse stakeholders.
  • Ability to work collaboratively in a team-oriented environment.
  • A proactive mindset focused on identifying and implementing process improvements.

Benefits:

  • Excellent work opportunity in a dynamic leading multinational company.
  • Possibility of cooperation with leaders in various industries.
  • Investment in training and personal development.
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
  • Health Insurance.
  • Free language courses, sport activities, and organized events.
  • Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.


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