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Digital Relationship Builder

2 semanas atrás

Lisboa, Lisboa, Portugal Klass Wagen Tempo inteiro

**Job Summary**

We are seeking a skilled Digital Engagement Manager to lead our digital strategy and improve customer satisfaction and loyalty. The ideal candidate will have experience in digital marketing, product management, UX design, data analysis, and a proven track record of successful digital engagement campaigns.

**Key Responsibilities**

  • Develop and implement comprehensive digital engagement strategies to increase customer satisfaction and loyalty;
  • Manage and optimize digital communication channels, including email, social media, and messaging;
  • Conduct thorough customer research and analysis to identify opportunities for improving digital engagement;
  • Collaborate with the wider marketing and customer service team to ensure alignment of digital engagement efforts with overall business goals;
  • Monitor and analyze customer feedback and behavior using tools like CRM systems and digital analytics platforms and provide regular reports on performance;
  • Stay up to date with industry trends and best practices in digital engagement and relationship management;
  • Identify and test new digital engagement channels and strategies to drive continuous improvement;
  • Manage resources effectively to maximize ROI.

**Qualifications**

  • Bachelor's degree in marketing, business, or a related field;
  • Proven experience in digital engagement, digital marketing, or a similar role;
  • Strong analytical skills and proficiency in data analysis tools;
  • Experience with digital communication platforms and tools such as CRM systems, social media management tools, and digital analytics platforms;
  • Excellent communication and collaboration skills;
  • Ability to work independently and as part of a team;
  • Strong organizational skills and attention to detail.

**Benefits**

  • Instant impact from any level of the organization;
  • Exposure to C-suite management;
  • Competitive salary and performance-based bonuses;
  • Flexible working hours and hybrid remote work options;
  • Opportunities for professional development and career growth;
  • A supportive and collaborative work environment;
  • Additional benefits: customizable based on candidates' needs.