Operations Lead
Há 7 dias
About Us
We deliver products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. Our focus is on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Overview:
We are looking for an experienced Service Delivery Manager to lead our support team in Porto.
Responsibilities:
- Process Management: Organize and supervise giving estimations, planning, and executing maintenance routine operations & project development tasks in frames of the support team.
- Ticket Resolution: Verify and manage tickets workflow to ensure that requests are closed without time gaps.
- Team Leadership: Manage project support groups (Service Desk and SRE teams) in the Maintenance and Support department, ensuring the needed quality of the ITIL practices and tracking tasks according to given estimations.
- Service Enhancement: Identify opportunities for process improvements and implement best practices to enhance service delivery.
- Reporting: Report on key performance indicators (KPIs) with required stakeholders.
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