Operations Lead

Há 7 dias


Porto, Porto, Portugal Devexperts Tempo inteiro

About Us

We deliver products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. Our focus is on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.


Job Overview:

We are looking for an experienced Service Delivery Manager to lead our support team in Porto.


Responsibilities:

  • Process Management: Organize and supervise giving estimations, planning, and executing maintenance routine operations & project development tasks in frames of the support team.
  • Ticket Resolution: Verify and manage tickets workflow to ensure that requests are closed without time gaps.
  • Team Leadership: Manage project support groups (Service Desk and SRE teams) in the Maintenance and Support department, ensuring the needed quality of the ITIL practices and tracking tasks according to given estimations.
  • Service Enhancement: Identify opportunities for process improvements and implement best practices to enhance service delivery.
  • Reporting: Report on key performance indicators (KPIs) with required stakeholders.


  • Porto, Porto, Portugal Pestana Hotel Group Tempo inteiro

    Lead Customer Experience ManagerThe Pestana Hotel Group invites applications for an experienced Guest Service Manager to lead our customer experience team at Pestana Douro Riverside. As a seasoned professional, you will be responsible for ensuring that every guest has a memorable stay. Your primary duties will include: overseeing day-to-day operations,...


  • Porto, Porto, Portugal adidas Tempo inteiro

    Finance Operations LeadWe are seeking an experienced Finance Operations Lead to join our Global Business Services team at adidas. In this role, you will be responsible for leading short-term defined scope projects or supporting larger projects within finance operations.You will work closely with customers, internal stakeholders, and manage escalations...


  • Porto, Porto, Portugal FARFETCH Tempo inteiro

    About the RoleThis role involves developing a deep knowledge of internal and partner operations processes, providing analytical-based recommendations to improve partner operations, and influencing partner adoption and promoting partner growth.You will lead partner-facing projects with a focus on catalogue management, fulfilment, returns, and inventory...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    About the RoleWe are seeking a highly motivated and experienced Team Lead Customer Fulfillment to join our operations team. In this role, you will be responsible for managing the partnership between Supply Chain Management and Wholesale, serving as the key SCM interface for business.

  • Operations Lead

    Há 2 dias


    Porto, Porto, Portugal Líbere Hospitality Group Tempo inteiro

    Job DescriptionAs a City Manager at Líbere Hospitality Group, you will lead the assigned buildings and teams, being the reference point for other departments at headquarters and the local team at each property.You will master the knowledge of processes and tools, collaborating in the standardization of processes and supporting your team.Team management will...


  • Porto, Porto, Portugal Bruker Tempo inteiro

    ResponsibilitiesSupport day-to-day operations in collaboration with Team Leads and Business Partners.Conduct assigned process activities and actively support issue resolution or escalate incidents to Team Leads and Managers.Assist Team Leads as needed, and actively assist Business Partners on their requests.Execute operational sub-process according to Team...


  • Porto, Porto, Portugal TN Portugal Tempo inteiro

    We are seeking a highly motivated and experienced professional to join our team as a Global IT Operations Lead. In this role, you will lead the development and implementation of IT strategies and processes to support business objectives.Key responsibilities include managing multi-faceted projects, participating in digitization and automation of tasks, and...


  • Porto, Porto, Portugal TN Portugal Tempo inteiro

    Job SummaryThe Cloud Server Operations Lead will lead our team responsible for the further development of digital logistics processes. As a key member of our infrastructure department, you will be responsible for ensuring the security, scalability, and efficiency of our cloud server operations.Your primary focus will be on designing, operating, and...

  • Operations Quality Lead

    2 semanas atrás


    Porto, Porto, Portugal Phiture Tempo inteiro

    Operations Quality Lead Req Id: 17463 Job Family: Quality Location: Porto, PT, 4100-136Description: Imagine your career taking you to the depths of innovation and the heights of impact.Our people enable continuous progress.Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True.Blue.Transition.- shaping...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    About the RolePhiture is seeking an experienced Sales Operations Team Lead to join our dynamic and ambitious team in Porto. As a Sales Operations Team Lead, you will be responsible for developing and managing a team of Sales Operations Specialists and Senior Specialists across different European sites.Your key responsibilities will include coordinating...


  • Porto, Porto, Portugal TN Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled IT/OT Manager to oversee the operations of our new factory in the north of Portugal.Key ResponsibilitiesLead and Manage IT/OT Operations:Oversee IT/OT infrastructure, including servers, networks, communication platforms, and access control systems.Ensure business continuity by maintaining backups, managing...

  • Operations Quality Lead

    3 semanas atrás


    Porto, Porto, Portugal Phiture Tempo inteiro

    Operations Quality LeadReq Id: 17463 Job Family: Quality Location: Porto, PT, 4100-136Description: Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True. Blue. Transition. -...


  • Porto, Porto, Portugal Manpowergroup Tempo inteiro

    **Unlocking Business Value through Financial Expertise**The Financial Strategy Operations Lead will drive business value through expert financial leadership, focusing on strategic decision-making, financial planning, and process optimization. This includes developing and maintaining project business cases, conducting financial analysis, and providing...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Job DescriptionThis is an exciting opportunity to join the Adidas Supply Chain team as a Team Lead Customer Fulfillment! As a key member of our operations team, you will be responsible for coordinating the entire process from sales order entry to on-time delivery of all products to wholesale customers. You will work closely with stakeholders to ensure that...

  • Operations Quality Lead

    3 semanas atrás


    Porto, Porto, Portugal Phiture Tempo inteiro

    .Operations Quality LeadReq Id: 17463 Job Family: Quality Location: Porto, PT, 4100-136Description: Imagine your career taking you to the depths of innovation and the heights of impact.Our people enable continuous progress.Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True.Blue.Transition.- shaping...


  • Porto, Porto, Portugal Jobtome-All Tempo inteiro

    About the Role:We are seeking a Senior Fulfillment Process Manager to join our team at Jobtome-All. As a critical member of our global operations, you will play a pivotal role in ensuring the seamless execution of our Supply Chain processes. Your expertise will be instrumental in driving efficiency, effectiveness, and continuous improvement across our...


  • Porto, Porto, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    Key Responsibilities\As a Senior Incident Response Specialist, you will be responsible for improving our security monitoring and response capabilities, automating security operations tasks, and developing custom security use cases based on threat intelligence and organisational needs.\You will work closely with internal and external teams to refine and adapt...


  • Porto, Porto, Portugal FedEx Group Tempo inteiro

    FedEx Express is seeking a highly motivated and experienced Field Planning and Engineering Operations Lead to join our team.About the Role:This leadership role will be responsible for overseeing the development and implementation of field planning and engineering processes across our operations network. As a key member of our operations team, you will play a...


  • Porto, Porto, Portugal Unilabs Tempo inteiro

    We are seeking a Clinical Process Optimization Specialist to join our team at Unilabs. As a leading supplier of clinical laboratory testing and medical diagnostic imaging services in Europe, we operate in 14 countries across the continent.About the RoleThis is an exciting opportunity to make a meaningful impact on our operations by leading process...


  • Porto, Porto, Portugal SBM Offshore Tempo inteiro

    IT Operations Manager Job SummaryWe are seeking an experienced IT Operations Manager to lead our IT operations team. You will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Lead and manage the IT operations team.Develop and implement IT service management processes and procedures.Collaborate with...