Freelance Customer Experience Representative
Há 7 dias
GuestReady is a pioneering force in the short-term rental management and hospitality industry, dedicated to providing exceptional services to property owners and unforgettable experiences for guests. With a strong presence in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we are expanding rapidly.
In 2016, we embarked on a mission to revolutionise the short-term rental market through innovative technology and a commitment to hospitality. Our purpose is to empower landlords to maximise their returns by streamlining the rental process, from listing creation to guest communication and everything in between.
We are seeking a freelance meet and greet specialist who can provide exceptional customer service by checking guests into our properties across the Porto and Gaia area. This role offers flexibility, with check-ins paid on a per-job basis.
Key Responsibilities
1. **Friendly and Presentable**: A charismatic individual with experience in customer-facing roles or hospitality.
2. **Reliable Transportation**: Must be able to travel across Porto to various locations using a car or motorcycle.
3. **Local Expertise**: Knowledge of tourist attractions, bars, and restaurants in the area is highly valued.
4. **Trustworthiness**: Willingness to carry keys to our properties requires a high level of trustworthiness.
5. **Technical Support**: Ability to explain appliance usage and troubleshoot minor issues with heating, hot water, and other household systems.
6. **Flexibility**: Availability to work flexible hours, including evenings and weekends, as needed.
Requirements
1. Excellent customer service skills.
2. Strong communication and interpersonal skills.
3. Ability to work independently with minimal supervision.
4. Reliable transportation and local knowledge of the Porto area.
5. Basic technical knowledge of household appliances and systems.
About Us
Globally, we are proud to have a diverse team spread across multiple locations, valuing the unique talents of all our people. We strive to create an environment of mutual respect and inclusion, welcoming applications from underrepresented groups.
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