Assistant Client Expedia Pro
Há 3 dias
Mapiaule, un leader dans le secteur de la téléperformance, vous propose un poste d'assistant client Expedia.
Mission
Votre rôle consiste à fournir un support qualité aux voyageurs francophones Expedia Cars par téléphone.
Fonctions clés
1. Établir un contact performant et personnalisé avec les clients Expedia.
2. Assister les clients sur des questions relatives à leurs réservations existantes ou futures.
3. Convertir les appels en réservations en utilisant des techniques de vente et de marketing positives.
4. Respecter les processus établis et atteindre les objectifs individuels et d’équipe.
Professionnalisme requis
- Bac+2 ou expérience équivalente.
- Maîtrise de la langue française à l’écrit et à l’oral (langue maternelle requise).
- Connaissances en langue anglaise (niveau intermédiaire).
- Excellentes connaissances en informatique.
- Aptitude en communication (oral/écrit).
- Expérience en centre d’appels (préférentiel).
A propos de Mapiaule
Mapiaule est une entreprise innovante qui valorise les compétences de ses collaborateurs.
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