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Auditing and Training Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking an Auditing and Training Manager to join our team at Buscojobs Portugal. As an Auditing and Training Manager, you will play a crucial role in ensuring the quality of our video streaming service.

About the Role

The Auditing and Training Manager will be responsible for developing and implementing auditing and training programs to ensure high-quality decision-making. This includes mentoring agents on the use of quality tools and systems, developing process documentation, and aggregating feedback about the functionality of quality tools.

Responsibilities
  • Develop and implement auditing and training programs to ensure high-quality decision-making.
  • Mentor agents on the use of quality tools and systems.
  • Develop process documentation and aggregate feedback about the functionality of quality tools.