Quality Assurance Expert

Há 6 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

We are seeking an experienced Quality Assurance Expert to join our team at Teleperformance Portugal. In this critical role, you will oversee quality control processes to guarantee high standards of service delivery.

Main Tasks and Responsibilities:
  1. Quality Analysis: Conduct thorough analysis of customer interactions to pinpoint opportunities for enhancement, contributing to improved CSR and operational performance.
  2. Risk Identification: Detect potential security threats, anomalies, and other concerns, developing effective measures to mitigate associated risks and protect our clients' interests.
  3. Continuous Improvement: Collaborate with the team to propose innovative solutions and best practices, driving continuous improvement across the organization.

We're a multicultural company with a strong commitment to diversity and inclusion. If you're motivated by delivering exceptional quality and excel in a fast-paced environment, we encourage you to apply. Review the job requirements below to learn more.



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