Service Delivery Team Manager

Há 4 dias


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Overview
Ttec is a forward-thinking organization dedicated to providing exceptional services. Our team strives for excellence in all aspects of our operations, and we're seeking a skilled individual to join us as a Team Lead, Service Delivery. In this role, you'll be responsible for monitoring performance, providing insights and recommendations, managing day-to-day operations, processes, and reporting.

About the Role
This is an exciting opportunity to contribute to the success of our business, teams, and departments through your expertise and leadership. As a Team Lead, Service Delivery, you'll work closely with the Operations Manager to implement strategies and initiatives that drive business objectives. Your primary focus will be on achieving 100% of assigned goals for the team while promoting a culture of excellence and customer satisfaction.

Your Key Responsibilities
- Monitor program performance indicators and metrics to provide actionable insights and recommendations.
- Manage and support day-to-day operations, processes, and reporting to ensure seamless execution.
- Collaborate with staff and the wider operations management team to achieve shared goals and objectives.
- Develop, coach, and evaluate team members to enhance their skills and contributions.
- Identify opportunities to improve key success metrics associated with quality and goals.

Your Ideal Profile
- Strong verbal and written communication skills, with excellent English proficiency (both written and verbal).
- Proven ability to lead and collaborate successfully with staff and the wider operations management team.
- High customer service orientation and attention to detail.
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) and ability to learn technology quickly.


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