Customer Solutions Expert in Lisbon
2 semanas atrás
At Jobtome-All, we believe that our clients' success is the key to our growth. As a German Speaking Customer Solutions Expert in our Lisbon office, you will play a vital role in ensuring that our German-speaking clients receive top-notch support. This role involves working closely with our support team to efficiently answer customer inquiries and resolve issues. You will be responsible for responding to customer inquiries via live chat and phone in a friendly and efficient manner, collaborating with product management and engineering teams to stay up-to-date on the latest features, and troubleshooting customer issues and providing suitable solutions.
What We Are Looking For- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.)
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