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Renewals Account Director
1 semana atrás
The Renewal Account Manager will be responsible for ensuring that each customer is maximizing the value of their subscriptions. This includes coordinating additional training or professional service interests, identifying expansion opportunities, and making sure Zendesk has a strong understanding of the overall account health.
You will be part of a fast-growing Renewals organization at CLEVERLY LDA (Portugal). The team's goal is to increase the value of each subscription while reducing churn and contraction.
Responsibilities:- Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length.
- Properly qualify expansion opportunities.
- Identify customers who are high-risk leading to a potential churn or contraction.
- Partner with Customer Success and Sales teams in building save plans for at-risk customers.
- Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
- Must have 3+ years experience in renewing and managing customer accounts.
- Proficient level of English.
- Fluent German essential.
- Excellent phone presence and interpersonal skills.
- Excellent verbal and written skills.
- Results-oriented.
- Excellent time management skills.
- Team Player.
- Experience with Salesforce.com.
- Articulate and professional.
- Experience in negotiating SaaS contracts and pricing.
This role requires a hybrid work arrangement, where you will need to attend our local office for part of the week.
CLEVERLY LDA (Portugal) is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.
