ITSM Solution Administrator

Há 6 dias


Lisboa, Lisboa, Portugal Aubay Portugal Tempo inteiro

**About This Role**

We are seeking a skilled ITSM Solution Administrator to join our team at Aubay Portugal. As a key member of our IT team, you will be responsible for configuring and managing the ITSM module, including Change Management, Service Requests, Incident Management, and Problem Management.

You will work closely with our clients to understand their requirements and develop customized IT service management strategies. Your expertise in ServiceNow configuration, administration, and usage will enable you to optimize business processes and oversee continuous improvement initiatives.

**Responsibilities:**

  • Configure and manage the ITSM module, including Change Management, Service Requests, Incident Management, and Problem Management.
  • Optimize business processes and oversee continuous improvement initiatives.
  • Assess the current environment and recommend automation opportunities wherever possible.
  • Create and maintain technical documentation.
  • Manage the Service Catalog and Service Level Agreements (SLAs).

**Qualifications:**

To succeed in this role, you will need:

  • 3+ years of experience in a similar role.
  • Bachelor's Degree in Computer Science or equivalent degree.
  • Strong knowledge of both CMDB and ITSM modules.
  • Proficiency in ServiceNow configuration, administration, and usage.
  • Hands-on experience with ServiceNow development, management, and deployment.

**Why Join Us:**

Aubay Portugal offers a dynamic work environment, competitive salary, and access to our Training Academy. We prioritize employee growth and well-being, making us an attractive choice for IT professionals seeking new challenges.



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