Swedish Language Specialist
1 semana atrás
Job Title: Cyprus Based Customer Service Agent
Job Summary:
We are seeking a skilled Customer Support Representative to join our team in Cyprus. As a representative of our company, you will be interacting with customers and assisting them with their inquiries. You will need to possess a vibrant and responsible character, as well as the capacity to work in shifts.
Key Responsibilities:
- Effectively communicate with customers in their designated language
- Maintain a high emphasis on quality, providing an outstanding client experience and resolving issues on first contact
- Provide support through various channels such as chat and email in a timely and professional manner
- Escalate requests where needed
- Thoroughly investigate player concerns
- Promote a 'Safer Gaming' philosophy
- Stay up-to-date on rules, processes, and licensing needs
Requirements:
- English fluency and native level of Swedish
- Proven customer service experience (not mandatory)
- Strong communication/public relations along with active listening skills
- Customer orientation and ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing
- Ability to perform under pressure
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