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As a Technical Advisor for Home Automation Systems, your key responsibilities will include:
Providing technical support through inbound requests and document relevant case information.
Adapting the brand's voice and tone for interactions across various channels, ensuring a consistent customer experience.
Ensuring excellent customer satisfaction by responding promptly and professionally to customer inquiries.
- Assisting users with Pre-Sales, General Inquiries, and technical support issues.
- Working in a multicultural team environment alongside diverse colleagues.
