Digital Transformation Manager
Há 7 dias
PagerDuty is a flexible, hybrid workplace empowering teams to drive business forward through the PagerDuty Operations Cloud.
The Principal Customer Success Manager plays a critical role in helping customers accelerate their digital journey by building and fostering strong relationships at the key stakeholder level.
This position requires direct interaction with customers across various market segments, sizes, solution complexities, and life cycles, depending on the customer's needs.
- Establish trusted advisor relationships with customers' IT, Engineering, and Support organizations.
- Apply hands-on PagerDuty Product knowledge to the customer's business priorities.
- Provide guidance on process, people, and change management best practices to drive adoption of real-time operations.
**Key Responsibilities**
Identify potential risks to the customer achieving their stated business goals and collaborate with the sales team to develop a risk mitigation plan.
Develop a comprehensive adoption path for PagerDuty products, highlighting the current state, target future state, and timeline.
Deliver business value and innovation to customers by identifying opportunities to reduce costs and drive growth.
Act as the voice of the customer to inform the sales process or product roadmap.
Lead cross-functional post-sales teams at PagerDuty, ensuring seamless experiences for customers.
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