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Dutch Speaking Representative
2 semanas atrás
This is an exciting opportunity to join our dynamic team in Lisbon, Portugal, as a Dutch Speaking Representative. You will be responsible for providing high-quality customer service and support to our clients via multiple channels.
As a key member of our team, you will play a critical role in delivering outstanding customer experiences and building strong relationships with our clients.
ResponsibilitiesYour primary responsibilities will include:
- Responding to inbound customer requests, documenting relevant case information.
- Providing timely and effective solutions to our clients' needs, ensuring high levels of customer satisfaction and loyalty.
- Collaborating with other technicians to resolve or properly close help tickets.
You will also have the opportunity to participate in ongoing training and development programs, designed to enhance your skills and knowledge in areas such as technical support and customer service.
RequirementsTo succeed in this role, you will need:
- A high level of Dutch (written and oral) and fluent in English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Patiently communicate and solve issues, demonstrating empathy and understanding towards our clients.
- The ability to keep up with the latest IT and tech-related trends.
- Be proactive, self-motivated, and a great team player.
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
- Competitive salary and performance bonus.
- Central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
