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Dedicated Customer Advisor for German Speaking Clients
3 semanas atrás
About the Position: We are seeking a dedicated and enthusiastic individual to join our PVH Support Team in Lisbon as a Dedicated Customer Advisor for German-speaking clients.
">Job Summary: Provide exceptional customer support, address customer queries, and engage in cross-selling and upselling of products for German-speaking clients.
">Key Responsibilities:
- Deliver outstanding customer service via phone and email
- Assist customers with orders, deliveries, payments, and returns
- Offer advice and assistance on product information and services
- Engage in cross-selling and upselling of products after addressing customer queries
Requirements:
- Fluent in German and English (both written and spoken)
- Excellent communication skills
- Keen to learn and adapt to new situations
- (Bonus) Experience in a telephone customer service or call center environment
What We Offer:
- Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years
- Competitive salary plus bonus
- Private health insurance
- Comprehensive relocation package for relocating from abroad
- Free Portuguese language courses
