Delivery Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Kwan Tempo inteiro
Job Description

We are seeking a highly skilled Delivery Manager to join our team at KWAN. As a key member of our organization, you will be responsible for leading the implementation of CRM solutions, ensuring successful delivery of projects, and collaborating with business units to maintain and review the project backlog.

Key Responsibilities:

  • Lead the implementation of CRM solutions, with a focus on Microsoft Dynamics and SAP Commerce.
  • Collaborate with business units to maintain and review the project backlog, prioritise tasks based on business value, and manage stakeholder expectations.
  • Define project timelines and delivery schedules, ensuring deadlines are met while coordinating cross-functional teams.
  • Oversee and optimize business processes related to CRM, particularly in the Lead-to-Quote domain, ensuring best practices and industry standards are applied.
  • Provide technical and functional support for implemented CRM solutions, promoting continuous improvement of processes and systems.
  • Document project processes, status reports, and communication, ensuring clear interaction with all levels of the organisation and clients.

Requirements:

  • At least 3 years of experience as a Delivery Manager.
  • Deep knowledge of CRM-related business processes, especially within the Lead-to-Quote domain.
  • Proven experience managing cross-functional teams, with a demonstrated ability to lead, motivate, and develop team members.
  • Strong project management skills, including experience in project methodologies and the ability to negotiate timelines and resources with stakeholders.
  • Ability to analyse and interpret data for informed decision-making and process improvements.
  • Expertise in conducting requirements analysis and technical specifications documentation.
  • Knowledge of industry best practices and standards for CRM implementation and management.
  • Strong negotiation skills to manage deadlines, resources, and expectations with internal and external stakeholders.
  • Ability to promote and lead continuous improvement initiatives in CRM processes and systems.
  • Experience in delivering technical and functional support for CRM systems in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Good communication and collaboration abilities.
  • Living in Portugal.


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