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Multilingual Support Expert

3 semanas atrás

Braga, Braga, Portugal Cross Border Talents Tempo inteiro

Job Overview

We are seeking a highly skilled and multilingual French-Speaking Customer Service Advisor to join our growing team at Cross Border Talents in Braga, Portugal.

This is an exciting opportunity to work onsite in the website technical solutions industry, providing excellent service to customers with their technical queries in French.

The successful candidate will play a key role in assisting clients with various technical issues related to website services, troubleshooting problems, and providing guidance on the usage of website tools.

About the Role

  • Provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutions
  • Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage
  • Guide customers through technical steps, ensuring they understand and can fully utilize website features
  • Assist customers with website-related problems, including errors or performance issues, ensuring prompt resolutions
  • Document all interactions with customers using our customer relationship management (CRM) system for tracking and follow-up purposes
  • Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible
  • Maintain confidentiality and adhere to data protection policies while handling sensitive customer information
  • Provide feedback to management about recurring issues or improvements that could enhance the customer experience

Requirements

  • Fluency in French (Minimum C2 level required)
  • Intermediate English (B2 level or higher preferred)
  • Prior experience in customer service or technical support is a bonus but not a requirement
  • Strong communication skills, both verbal and written, with a customer-first attitude
  • Technical aptitude and a willingness to learn and troubleshoot website services
  • Ability to work in a fast-paced environment, managing multiple tasks and customer interactions simultaneously
  • Strong problem-solving skills with the ability to quickly analyze and resolve technical issues
  • Comfort with night shifts and working on weekends as part of the 24/7 rotating shift pattern
  • EU ID required for work in Portugal

Benefits

  • Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
  • Career Growth Opportunities: Continuous training and internal promotion opportunities to grow your career
  • Meal Allowance: Daily meal allowance to cover lunch and snacks
  • Transport Allowance: Monthly allowance to assist with transportation costs
  • Professional Development: Access to certifications and career advancement training to help you grow in your role
  • Company-Provided Equipment: Laptop and all necessary tools to help you succeed in your role
  • Collaborative Work Environment: Be part of a friendly, team-oriented atmosphere where cooperation and support are key to success