Financial Operations Specialist
2 semanas atrás
About Us
">">We are a financial technology company that specializes in providing modern infrastructure for on-chain payments, banking, and investments.
">Our services include Consumer Services, Business Services, and Institutional Trading, making pioneering financial services easy and trusted for millions of customers worldwide.
">Job Description
">We are seeking an experienced Process & Quality Analyst to join our team. As a key member of our Customer Service Operations Team, you will be responsible for analyzing, improving, and monitoring operational processes and quality standards within the organization.
">You will ensure that processes are efficient, effective, and align with business goals, while also evaluating adherence to quality standards. You will identify gaps, implement improvements, and provide actionable insights to enhance performance and ensure customer satisfaction.
">Key Responsibilities
">- ">
- Collaborate with the Customer Service Operations Team to design, document, and refine processes that support all lines of customer service, including the Outsourced Services Group (1st Line) and internal 2nd Line Support.">
- Serve as the primary point of contact for outsourced partners, addressing procedural queries and delivering training to ensure alignment and operational excellence.">
- Mastery of Uphold policies and procedures for complex user scenarios and ensure they translate into high-quality customer interactions.">
- Work with Quality Assurance to conduct audits on a sample of cases to verify adherence to quality standards by both internal teams and outsourced partners.">
- Identify opportunities for enhancement within Customer Service operations and implement actionable improvements.">
- Provide structured feedback to teams, fostering a culture of continuous improvement and excellence.">
- Act as the voice of the customer by identifying and relaying customer pain points to the relevant teams.">
- Proactively recommend changes to processes and knowledge articles to minimize repeated customer issues.">
- Analyze data to identify areas for improvement and develop plans to achieve higher performance levels.">
- Enhance department and organization reputation by taking ownership of various tasks and requests.">
- Perform other duties as required or assigned.">
Required Qualifications
">- ">
- High School diploma required; college degree preferred.">
- 1-3 years of experience in a QA role within customer support, preferably in the financial sector.">
- Ability to problem-solve and resolve issues independently.">
- Strong written and verbal communication skills in English; Spanish proficiency is a plus.">
- Attention to detail and proficiency in data analysis.">
- Self-motivated with the ability to alleviate customer anxiety through excellent service.">
- Proficiency in Excel or Google Sheets and general computer literacy.">
- Detail-oriented with a positive disposition.">
What We Offer
">- ">
- Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.">
- Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary.">
- Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.">
- Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.">
- Development Opportunities: Access training and mentorship programs.">
- Flexibility: Enjoy options to work from home, other locations, or adjust your hours.">
- Inclusive Environment: Value and respect diverse perspectives.">
Benefits
">- ">
- Annual bonus program based on individual, team, and company performance.">
- Home office stipend for a productive setup.">
- Generous PTO, healthcare, and employee assistance programs.">
- Engaging events and celebrations.">
- Well-stocked office kitchen with a foodie culture.">
Join Our Team
">We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes.
-
Financial Operations Assistant
Há 4 dias
Braga, Braga, Portugal Side Tempo inteiroAbout the Junior Finance Specialist RoleWe are seeking a detail-oriented and highly motivated individual to support our Finance Manager in day-to-day financial operations. This involves assisting in preparing financial reports, maintaining accurate records, and supporting invoicing, expense tracking, and payment processing.This internship provides an...
-
Financial Operations Specialist
Há 6 dias
Braga, Braga, Portugal Systemsaccountants Tempo inteiroAbout the Role: We are seeking a highly skilled Senior NetSuite Administrator to join our team. In this role, you will be responsible for troubleshooting system issues, providing ongoing user support and training, and developing custom reports, dashboards, and workflows to improve efficiency. You will work closely with third-party applications and...
-
Operations Management Specialist
Há 21 horas
Braga, Braga, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroAt Descompagnons Trabalho Temporário Lda, we strive to deliver exceptional trading platforms and automation solutions for our financial institution clients. Our team of experts is dedicated to ensuring seamless support and maintenance services.Job SummaryAs an Operations Management Specialist, you will play a vital role in overseeing the day-to-day...
-
Financial Insights Specialist
1 semana atrás
Braga, Braga, Portugal Bosch Group Tempo inteiroWe are looking for a talented Financial Insights Specialist to join our dynamic team. In this role, you will play a crucial part in developing and implementing financial plans and strategies that drive business growth and profitability. Your expertise will help us make informed decisions and optimize our resources to achieve success.
-
Financial Operations Director
1 dia atrás
Braga, Braga, Portugal CLIB - Colégio Luso-Internacional de BragaThe Braga International School Tempo inteiroRole Overview:We are seeking a Financial Operations Director to lead our accounting department, overseeing financial reporting, internal controls, and budgeting processes. The successful candidate will have a strong background in finance, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Main...
-
Financial Planning Manager
1 semana atrás
Braga, Braga, Portugal Tn Portugal Tempo inteiroAbout Tn PortugalWe are a global leader in the automotive industry, with a strong presence in Europe. Our company is committed to delivering high-quality products and services to our customers.Job OverviewWe are seeking a highly skilled Business Operations Specialist to join our team in Braga, Portugal. As a Business Operations Specialist, you will be...
-
NetSuite Financial Operations Expert
2 semanas atrás
Braga, Braga, Portugal Systemsaccountants Tempo inteiroKey ResponsibilitiesAdminister and configure a multi-entity NetSuite landscape.Manage system updates, integrations, and enhancements to optimize financial operations.Collaborate with finance, accounting, and IT teams to ensure accurate data flow and reporting.Develop custom reports, dashboards, and workflows to improve efficiency.">Requirements3+ years of...
-
FICO Financial Systems Specialist
1 dia atrás
Braga, Braga, Portugal Sensei Tempo inteiroFinancial Systems Specialist Role OverviewWe're looking for an experienced SAP FICO specialist to join our financial systems team and help drive business growth through innovative technology solutions.In this role, you'll be responsible for:Implementing and maintaining SAP FICO systemsProviding expert technical guidance and supportDeveloping and delivering...
-
Financial Reporting Specialist
1 semana atrás
Braga, Braga, Portugal East West Banking Corporation Tempo inteiroAbout UsEast West Banking Corporation is a reputable banking institution looking for experienced professionals to join our team as a Financial Reporting Specialist. As a key member of our Wealth Management Team, you will be responsible for updating MIS reports, providing support to the WM Head and Markets Segment Head, and carrying out administrative tasks...
-
Financial Operations Specialist
Há 6 dias
Braga, Braga, Portugal Eurofins Business Services Portugal S.A. Tempo inteiro**Eurofins Business Services Portugal S.A. Overview**We are a leading international group in the field of bioanalytical testing, offering world-class testing for the pharmaceutical, biopharmaceutical, food and feed, agroscience, environmental and animal health industries.**Job Description**Customer invoicing and intercompany accounting (posting invoices,...
-
Operations Improvement Specialist
Há 3 dias
Braga, Braga, Portugal Phiture Tempo inteiroAbout PhiturePhiture is a financial technology company that believes blockchain-based services are the future of finance. It provides modern infrastructure for secure on-chain payments, banking, and investments.The OpportunityWe are looking for an experienced and knowledgeable Process & Quality Analyst. You will be responsible for analyzing, improving, and...
-
Senior Financial Executive
1 semana atrás
Braga, Braga, Portugal Luciana Pires Contabilidade Tempo inteiroWe need a highly motivated Senior Financial Executive to lead our financial operations and drive business growth at Luciana Pires Contabilidade.The ideal candidate will have a senior-level background in finance, with expertise in financial planning, budgeting, and forecasting.
-
Machine Learning Operations Specialist
Há 4 dias
Braga, Braga, Portugal 99X Technology Tempo inteiroWe are seeking a Machine Learning Operations Specialist to bridge the gap between data science and operations. This role will involve designing, deploying, and maintaining scalable machine learning pipelines that support key business initiatives.ResponsibilitiesModel monitoring and drift detectionAutomating model retraining and tuningExperiment tracking...
-
Financial Operations Specialist
Há 4 dias
Braga, Braga, Portugal Jobtome-All Tempo inteiroAbout Jobtome-AllJobtome-All provides Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable businesses to engage with millions of consumers worldwide.
-
Kitchen Operations Specialist
2 semanas atrás
Braga, Braga, Portugal Inter IKEA Systems B.V. Tempo inteiroResponsibilitiesAs a Kitchen Operations Specialist, you'll be responsible for ensuring the smooth operation of our kitchen, including menu planning, food preparation, and inventory management.You'll work closely with our culinary team to develop new recipes and menus that meet the needs of our customers. You'll also be responsible for maintaining a clean and...
-
IT Operations Specialist
Há 5 dias
Braga, Braga, Portugal Jobfinder Spain Tempo inteiroJob InformationAbout the RoleWe are seeking an IT Operations Specialist to join our team at AgileEngine. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our systems and services.Key ResponsibilitiesMonitor Redwood's service desk and resolve issues in accordance with established service level agreements...
-
Healthcare Claims Processor
2 semanas atrás
Braga, Braga, Portugal Wellnite Tempo inteiroAbout WellniteWellnite is a rapidly growing organization dedicated to making a difference in mental health care. We are committed to creating an inclusive environment where your contributions are valued.Job OverviewWe are seeking a highly skilled Financial Operations Specialist to join our remote team. The successful candidate will be responsible for...
-
Financial Trainee
Há 4 dias
Braga, Braga, Portugal Buscojobs Portugal Tempo inteiroAbout UsBuscojobs Portugal is a leading recruitment agency dedicated to connecting talented individuals with exciting job opportunities.Job DescriptionWe are seeking a highly motivated Financial Trainee to join our dynamic team. As an Accounting Trainee, you will play a key role in supporting our financial operations and contributing to the growth of our...
-
Security Operations Specialist
Há 4 dias
Braga, Braga, Portugal Phiture Tempo inteiroAs a Security Operations Specialist at Decskill, you'll be responsible for ensuring the secure delivery of our services. We're looking for a seasoned professional with a strong background in computer engineering or a related field, and at least 4 years' experience in the field.You'll be working on multiple projects simultaneously, collaborating closely with...
-
Financial Operations Expert
1 semana atrás
Braga, Braga, Portugal Phiture Tempo inteiroWe are seeking a highly organized and detail-oriented AR Specialist to join our team at Phiture. As an AR Specialist, you will be responsible for managing customer invoicing and intercompany accounting processes, including posting invoices, manual ICO recharge invoices, and sending dunning letters to customers.You will also be involved in daily activities...