Business Analyst Talent Acquisition Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal AXA Group Operations Tempo inteiro

About AXA Group Operations

AXA Group Operations is a division of the AXA Group that aims to design, develop, and operate global IT products. Our team focuses on delivering end-user applications across various corporate & support functions.

Job Description:

Main Responsibilities:
  • Post Go-Live Support: Manage ticketing for HR solutions, oversee request development and maintenance, and communicate progress in weekly meetings.
  • Level 1 Support: Coordinate production instances through the iCIMS tool, handle ticket management, and conduct security reviews.
  • Level 2 Support: Manage incidents, configure data, handle change requests, and provide solutions based on entities' requests.
  • Level 3 Support: Analyze complex issues, support L1 and L2 teams, implement processes to prevent recurrent problems, and produce service requests for editorial bugs.
Your Profile:
  • Proven track record as a Business Analyst, Service Support Analyst, or in similar roles.
  • Previous involvement in HRIS system implementations, particularly in international contexts.
  • Familiarity with Talent Acquisition systems, including Applicant Tracking Systems (ATS) and Candidate Relationship Management Systems (CRM).
  • Proficiency in HR technology with successful contributions to HRIS projects.


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