Business Analyst Talent Acquisition Specialist
2 semanas atrás
About AXA Group Operations
AXA Group Operations is a division of the AXA Group that aims to design, develop, and operate global IT products. Our team focuses on delivering end-user applications across various corporate & support functions.
Job Description:
Main Responsibilities:- Post Go-Live Support: Manage ticketing for HR solutions, oversee request development and maintenance, and communicate progress in weekly meetings.
- Level 1 Support: Coordinate production instances through the iCIMS tool, handle ticket management, and conduct security reviews.
- Level 2 Support: Manage incidents, configure data, handle change requests, and provide solutions based on entities' requests.
- Level 3 Support: Analyze complex issues, support L1 and L2 teams, implement processes to prevent recurrent problems, and produce service requests for editorial bugs.
- Proven track record as a Business Analyst, Service Support Analyst, or in similar roles.
- Previous involvement in HRIS system implementations, particularly in international contexts.
- Familiarity with Talent Acquisition systems, including Applicant Tracking Systems (ATS) and Candidate Relationship Management Systems (CRM).
- Proficiency in HR technology with successful contributions to HRIS projects.
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