Senior IT Service Transition Consultant
Há 4 dias
We are seeking an experienced Senior IT Service Transition Consultant to join our team in Portugal. The ideal candidate will have a strong background in service transition, with a focus on integration and coordination of multiple service providers in a complex ecosystem. This is a challenging role that requires excellent communication and stakeholder management skills, as well as strong analytical and problem-solving abilities.
Key Responsibilities:
The successful candidate will:
- Ensure seamless transitions of services from existing providers to our clients.
- Develop and maintain strong relationships with stakeholders, including clients, service providers, and internal teams.
- Collaborate with cross-functional teams to ensure effective service delivery.
- Analyze and resolve service issues in a timely manner.
- Stay up-to-date with industry trends and best practices in service management.
Requirements:
To succeed in this role, you will need:
- A bachelor's degree in information technology or a related field.
- At least 8 years of experience in service management, with a focus on service transition.
- Strong knowledge of SIAM principles and experience in integration and coordination of multiple service providers.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities.
- ITIL certification (mandatory).
- Fluency in Portuguese and English (mandatory).
Benefits:
We offer a competitive salary and benefits package, including health insurance and retirement plan. You will also have the opportunity to work on exciting projects with our clients and contribute to the growth of our company.
Working Conditions:
This is a full-time position, requiring a mid-senior level candidate with a proven track record of successful service transitions in a complex IT environment. Must be based in Portugal or able to relocate within 30 days.
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