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Enterprise Experience Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About the Role:

As an Enterprise Experience Specialist, you will be responsible for delivering exceptional customer experiences to our largest clients in the UKI market. This role is a key part of our Customer Success team and requires a hands-on, experienced professional who can work closely with high-value customers to understand their needs and develop tailored solutions.

Your Responsibilities:

  • Drive adoption and nurture phase initiatives for our biggest customers in the UKI market
  • Build strong relationships with key stakeholders at client organizations to ensure retention and growth
  • Act as a leader, demonstrating behavior that sets a positive tone for the team
  • Collaborate with internal teams, including Sales, Product, Engineering, and Marketing, to achieve shared goals
  • Identify opportunities to improve customer experiences and contribute to the evolution of our CX strategy

The Ideal Candidate:

We are looking for a candidate with a growth mindset, positivity, determination, and a strong sense of detail. You should be able to put the team first, go out of your way to help customers, and lead from the front in every interaction. Ideally, you have basic finance/accounting knowledge and/or experience working with tool integrations, and fluency in English.

Why Join Us?

Pleo is a company on a mission to make every organization go beyond the books. We believe that company spending should be delegated to all employees and teams, automated, and driven by a culture of responsible spending. Our values of championing the customer, succeeding as a team, making it happen, and building to scale drive everything we do. If you share our vision and are passionate about creating exceptional customer experiences, we'd love to hear from you.