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Hospitality Director

1 semana atrás

Porto, Porto, Portugal Grupo SmartRental Tempo inteiro

Company Overview:

Grupo SmartRental is a young and dynamic company that operates and manages properties in the tourism and catering sector.

We aim to be the European leader in our market, providing diverse solutions tailored to all accommodation needs.

With over 10 years of experience, we focus on hotels, apartments, hostels, student residences, and luxury residences for the elderly.

Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.

Job Responsibilities:

The ideal candidate will oversee daily operations in the Front Office, Housekeeping, Guest Services, F&B, and Maintenance departments.

Key responsibilities include ensuring smooth check-in, check-out, and billing processes for both short-term and long-term guests.

The incumbent will manage scheduling, staffing, and workflow within the Rooms Division and restaurant to maintain optimal productivity and service levels.

They will also coordinate with the Maintenance team to ensure guest apartments and common areas meet safety and cleanliness standards.

Guest Experience:

  • Ensure professional and efficient guest interactions with a focus on delivering personalized service.
  • Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.
  • Monitor guest feedback through various channels and implement improvements based on feedback.
  • Develop and implement strategies to enhance the guest experience, particularly for long-term residents.

Team Leadership & Development:

  • Recruit, train, and mentor staff within the Rooms Division, fostering a culture of excellence and continuous improvement.
  • Conduct regular performance evaluations and provide ongoing coaching to team members.
  • Foster cross-training between departments to ensure staff flexibility and operational coverage.
  • Promote a positive and collaborative working environment, encouraging teamwork and communication among departments.

Financial Management:

  • Assist in developing and managing the property budget, focusing on cost control and revenue generation.
  • Monitor key performance indicators such as occupancy rates, ADR, and RevPAR, and implement strategies to improve financial performance.
  • Oversee inventory management for the Rooms Division, including linen, amenities, and cleaning supplies, to optimize costs without compromising quality.

Compliance & Quality Assurance:

  • E nsure all operations comply with company policies, local regulations, and industry standards.
  • Conduct regular inspections of guest apartments and public areas to ensure cleanliness, functionality, and safety.
  • Maintain up-to-date knowledge of health and safety regulations, fire safety, and emergency procedures, and ensure all staff are trained accordingly.
  • Implement and monitor standard operating procedures (SOPs) to ensure consistency and quality of service.

Technology & Systems Management:

  • Oversee the use and maintenance of property management systems (PMS) and other relevant technology tools within the property.
  • Ensure staff are properly trained on all systems and that data entry and management are conducted accurately.
  • Stay updated on industry trends and technological advancements that could improve operational efficiency and guest satisfaction.

Collaboration & Communication:

  • Work closely with other department heads to coordinate activities and support overall property operations.
  • Participate in regular management meetings to provide updates on Rooms Division and Restaurant performance and share insights for operational improvements.
  • Develop and maintain strong relationships with external vendors and service providers to ensure the quality of outsourced services.

Requirements:

  • Minimum of 2 years of experience in a Rooms Division management role within a hotel, aparthotel, or similar hospitality environment.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Strong background in Front Office and Housekeeping operations.
  • Fluent in English; other languages will be valued.