Travel Industry Expert

Há 4 dias


Lisboa, Lisboa, Portugal Personalbüro U. Herrmann Tempo inteiro

Job Overview

We are seeking a highly skilled Senior Business Travel Consultant to join our team at Personalbüro U. Herrmann. As a key member of our team, you will provide exceptional support to clients from around the world, ensuring their travel needs are met with precision and care.

Responsibilities:

  • Provide high-quality support to clients through various channels, including chat, calls, and emails.
  • Stay up-to-date with relevant information on service providers, destinations, and systems.
  • Assess client needs, urgency, and preferences quickly and effectively.
  • Handle bookings for accommodations, transportation, and travel services accurately.
  • Assist clients with self-service options on the platform or app.
  • Respond in a timely manner, adhering to service level agreements (SLAs).
  • Ensure compliance with company and customer policies, maintaining global standards.
  • Provide feedback to stakeholders on progress towards goals and key processes.
  • Participate in team discussions regarding products, service providers, and industry trends.

Requirements:

  • Native/fluent in English (C1), or German C1 or French C1 both oral and written.
  • 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
  • 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
  • Addition language skills in French, German, Spanish, or Italian are an advantage.
  • Experience in contact center or customer-facing roles.
  • Proficient in using tools such as Zendesk, Slack, and Salesforce.

Benefits:

  • Excellent remuneration package based on experience, skills and performance.
  • Be part of a dynamic and creative team with positive and friendly atmosphere.


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