Travel Industry Expert
Há 4 dias
Job Overview
We are seeking a highly skilled Senior Business Travel Consultant to join our team at Personalbüro U. Herrmann. As a key member of our team, you will provide exceptional support to clients from around the world, ensuring their travel needs are met with precision and care.
Responsibilities:
- Provide high-quality support to clients through various channels, including chat, calls, and emails.
- Stay up-to-date with relevant information on service providers, destinations, and systems.
- Assess client needs, urgency, and preferences quickly and effectively.
- Handle bookings for accommodations, transportation, and travel services accurately.
- Assist clients with self-service options on the platform or app.
- Respond in a timely manner, adhering to service level agreements (SLAs).
- Ensure compliance with company and customer policies, maintaining global standards.
- Provide feedback to stakeholders on progress towards goals and key processes.
- Participate in team discussions regarding products, service providers, and industry trends.
Requirements:
- Native/fluent in English (C1), or German C1 or French C1 both oral and written.
- 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
- 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
- Addition language skills in French, German, Spanish, or Italian are an advantage.
- Experience in contact center or customer-facing roles.
- Proficient in using tools such as Zendesk, Slack, and Salesforce.
Benefits:
- Excellent remuneration package based on experience, skills and performance.
- Be part of a dynamic and creative team with positive and friendly atmosphere.
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