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Skills and Qualifications
  • 5+ years in customer-facing roles, preferably in Support, Professional Services, Implementation, or Client Services.
  • Experience with Security Products, including Web proxy, DNS, firewall, IPSec, IPS, DLP, and CASB.
  • CCNP or above, or equivalent proficiency.

This role requires a deep understanding of common network protocols, including TCP/UDP, DNS, DHCP, HTTPS, SAML, and VPN technology, as well as experience with the Secure Service Edge (SSE) product space. Knowledge of directory services (Microsoft, Okta, PingFed), operating systems (Windows, Mac, Linux), VMWare ESX/ESXi, cloud platforms (Amazon, Google, Azure), and Meraki is also beneficial.