Customer Service Representative for Philip Morris International
1 dia atrás
We are seeking a skilled Customer Service Representative to join our international team in Lisbon. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and support to our customers.
Job Description:The successful candidate will be responsible for:
- Responding to incoming queries from customers via phone, email, and chat
- Identifying issues and providing effective solutions
- Maintaining high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support as needed
To be considered for this role, you will need:
- A native level of French and at least a B1 level of English
- Knowledge of the value and impact of good customer experience
- An attentive listening style, with strong communication skills
- Energetic, innovative, and proactive approach
- Excitement about intercultural communication and expatriate lifestyle
- Valid Portuguese work permit (required)
As a valued member of our team, you can expect:
- Yearly contract, renewable
- Full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
- Salary: approximately €30,000 - €40,000 per year, including free accommodation (shared flat, all bills included)
- Reimbursement of initial flight expenses
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Private health insurance from day one of contract signature
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Our company is a multinational organization recognized as one of the best sales and customer service solutions providers worldwide. With a diverse team of over 80 nationalities, we offer a unique opportunity to grow professionally and personally in a dynamic and inclusive environment.
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