IT Operations Manager for Supply Chain Innovation

Há 4 dias


Lisboa, Lisboa, Portugal Relex Solutions Tempo inteiro

As a Service Delivery Manager at RELEX Solutions, you will be responsible for establishing and managing the internal IT shared services framework. This role involves ownership of IT Service Management (ITSM) technologies and associated service operations, ensuring high-quality service delivery and alignment with business objectives.

Key Responsibilities
  • Strategic Leadership and Setup of Shared Services:

Define and develop the IT Operations service portfolio, including the creation of a comprehensive service catalogue to provide clarity on service offerings and ensure alignment across the organization.

Design, implement, and lead BIT shared services to support the internal IT needs of the company, together with the Head of IT Operations.

Develop a strategic roadmap for shared services, aligning with company goals and ensuring scalability and efficiency, together with the Head of IT Operations.

Establish service-level agreements (SLAs) and key performance indicators (KPIs) to measure and optimize performance, together with the Head of IT Operations.

  • ITSM Technology and Service Ownership:

Oversight of the ITSM platform, ensuring its effective deployment and integration across the IT environment.

Management of updates, enhancements, and the overall lifecycle of ITSM tools to support seamless service delivery.

Development and maintenance of ITSM processes in line with industry best practices, such as ITIL.

Standardization of IT service lifecycle processes to ensure successful adoption across the teams, together with the Head of Service Delivery & Development.

  • Stakeholder Engagement and Communication:

Main point of contact for stakeholders, ensuring transparent communication and alignment of IT services with business expectations.

Regular reporting and updates on service performance, issues, and improvements.

  • Team Development:

Conducting training and upskilling programs to enhance team proficiency in ITSM practices and shared service delivery.

About the Role

This is an exciting opportunity to join our team as an IT Operations Manager for Supply Chain Innovation. You will be working closely with our IT Operations team to design, implement, and lead shared services that support our internal IT needs.

In this role, you will have the opportunity to work with cutting-edge technology and contribute to the development of our supply chain planning software.

Requirements
  • Education:

Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Experience:

Minimum of 5 years in IT service delivery or IT operations management, with a focus on ITSM and shared services.

  • Certifications:

ITIL certification is preferred; additional relevant certifications are a plus.

  • Skills and Qualifications:

Strong knowledge of ITSM tools and practices.

  • Leadership and Project Management Skills:

Excellent leadership and project management skills.

  • Communication and Stakeholder Management:

Effective communication and stakeholder management abilities.

  • Problem-Solving and Analytical Skills:

Problem-solving mindset and proactive approach to service improvement.

  • Adaptability and Resilience:

Adaptability and resilience in dynamic environments.About RELEX Solutions

We are a pioneering technology company creating innovative solutions for the retail value chain. Our mission is to deliver cutting-edge supply chain planning software that increases adaptability, efficiency, and sustainability.

We are committed to creating an inclusive environment for everyone and celebrate diversity. We offer competitive compensation aligned with Nordic countries' salary levels, flexible working hours, and a range of benefits, including life and health insurance, 25 days of annual leave, and two paid volunteer or charity days a year.


  • Supply Chain Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Amadeus It Group Tempo inteiro

    Job Title: Supply Chain Manager - IT ServicesAbout Us: Amadeus Airport and Airline Operations (AAO) provides innovative cloud-based technology and hardware to airport authorities, airlines, and passengers. Our goal is operational efficiency.Role Overview: As a Supply Chain Manager, you will be responsible for developing sourcing strategies, improving...

  • Supply Chain Strategist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Amadeus It Group Tempo inteiro

    Job Description:A key position at Amadeus It Group, the Vendor Manager is responsible for developing and executing sourcing strategies across multiple categories, managing existing supplier performance, and seeking new suppliers.About the Job:The ideal candidate will have a bachelor's degree in supply chain management or a related field, with experience in...


  • Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Drive Strategic Growth as Supply Chain Operations Director at Emma - The Sleep Company.We're a pioneering sleep brand, pushing the boundaries of technology to transform the world of sleep. As a key member of our Offline (B2B) Operations EU team, you'll shape the strategic direction of one of our most important and fast-growing sales channels, driving...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Job SummaryWe are seeking a highly experienced Supply Chain Operations Manager to join our team at Nestle Sa in Lisbon, Portugal. This is a full-time position that requires a minimum of 5 years of experience in supply chain management.About the RoleThe successful candidate will be responsible for leading the Supply Chain Excellence service within the market,...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Job OverviewNestle SA is seeking a skilled Global Supply Chain Operations Lead to join their team in Lisbon, Portugal.Job Description:The Global Supply Chain Operations Lead will be responsible for leading the Supply Chain Excellence service within the market, ensuring the delivery of exceptional customer service aligned with local customer expectations and...

  • Supply Chain Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    **About Orica**Orica is a world leader in mining and civil blasting, with a diverse team of over 13,000 across the globe. Our company fosters a culture of innovation, embracing new technologies and ways of thinking to shape the future of mining.**Job Summary**We are seeking an experienced Supply Chain Manager to join our team in Lisbon, Portugal. The...


  • Lisboa, Lisboa, Portugal Chartered Institute Of Procurement And Supply (Cips) Tempo inteiro

    About This RoleWe are seeking a highly skilled Global Supply Chain Planning Manager to join our team based in Portugal. The successful candidate will play a key role in driving business growth and optimizing supply chain efficiency across the globe.


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Company Overview: At EY, we offer a unique opportunity to build a career that is as distinctive as you are. Our global scale, inclusive culture, and technology enable you to become the best version of yourself, while your unique voice and perspective help us become an even better organization.About the Role: As a Supply Chain & Operations Senior Consultant,...


  • Lisboa, Lisboa, Portugal Amgen Sa Tempo inteiro

    About AmgenAmgen, a leading biotechnology company, is committed to delivering innovative treatments that improve lives. Our diverse and inclusive community thrives on collaboration, creativity, and a shared passion for excellence.Job Summary:We are seeking a highly skilled Supply Chain Enablement Business Process Owner to join our team in Lisbon, Portugal....


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the Role:">We are seeking an experienced Supply Chain and Operations Manager to join our team in Portugal. As a key member of our Supply Chain and Operations practice, you will play a critical role in delivering projects that improve our clients' business performance. ">Your Key Responsibilities: ">Deliver projects that enhance client business...


  • Lisboa, Lisboa, Portugal Ray Tempo inteiro

    Job Title: Global Supply Chain Operations DirectorAbout Ray:Ray is a multinational company with a strong presence in Portugal, seeking an experienced leader to manage its supply chain operations.Salary: €120,000 - €150,000 per annum, depending on experienceJob Description:The successful candidate will oversee the entire supply chain process, from...

  • Supply Chain Strategist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Unlock Business Growth with Supply Chain Mastery">In today's fast-paced business environment, companies must stay agile to meet evolving customer needs. To achieve this, they need to optimize their supply chains to deliver products quickly and efficiently. At EY, we're looking for a talented Manager to join our growing Supply Chain and Operations practice in...


  • Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    Transform the world of sleep with Emma – The Sleep Company, a leading D2C sleep brand in over 30 countries. As a key member of our Offline (B2B) Operations EU team, you will shape the strategic direction of our fastest-growing sales channel and drive organizational transformation.About the RoleWe're seeking an experienced Supply Chain Manager to join our...


  • Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Company Overview:\helpers of sleep technology and a leading global brand, Emma is revolutionizing the world of slumber. With over a decade of innovation and disruption, we continue to push the boundaries of what’s possible.About the Role:\esponsible for driving strategic growth and operational excellence in our Offline (B2B) Operations EU team, you will be...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job OverviewWe are seeking a skilled Global Supply Chain Operations Specialist to join our team at Phiture.


  • Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    About Emma – The Sleep CompanyAt Emma – The Sleep Company, we're pushing the boundaries of technology to transform the world of sleep. We're a highly ambitious, hard-working team that pushes you to produce your best work yet.Job OverviewWe're seeking a Senior Supply Chain Excellence Manager to shape the strategic direction of one of our most important...


  • Lisboa, Lisboa, Portugal Makro Tempo inteiro

    Job SummaryWe are seeking a highly skilled Supply Chain Logistics Manager to join our team at Makro. This role is responsible for leading the Demand and Supply Planning Functions, ensuring efficient management of stock availability and overall performance.

  • Supply Chain Strategist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Red Bull Tempo inteiro

    Red Bull is a leading global energy drink company, driven by an entrepreneurial spirit and a passion for innovation. Our goal is to unleash the potential of our people and ideas since 1987.Job OverviewWe are seeking a highly motivated Supply Chain Strategist to join our team in Red Bull, responsible for developing and executing strategic plans to drive...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    At Phiture, we believe in harnessing the power of sound to revolutionize people's lives. As a self-funded company, we're driven by our passion for innovation and teamwork. In our Finance team, we empower the business to make informed decisions, ensuring long-term financial viability through careful planning, talent acquisition, and strategic investments.Job...


  • Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    About Emma – The Sleep CompanyWe're a dynamic and ambitious team pushing boundaries to achieve excellence in the sleep industry.With over 10 years of experience, we've become the world's largest D2C sleep brand, available in over 30 countries and endorsed by numerous consumer associations worldwide.Job OverviewAs our Senior Network Design Manager, you'll...