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Rental Service Operations Manager
1 semana atrás
About Indie Campers
We're a dynamic and rapidly expanding campervan marketplace, driven by a passion for making road trips accessible to everyone. Our commitment to customer satisfaction and technological innovation has enabled us to establish a strong presence in the market, with over one million nights rented through our platform. We've welcomed more than 300,000 travelers from 169 countries, demonstrating our ability to deliver high-quality road trips at competitive prices.
We offer a diverse range of services, including short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles for sale. Our focus on technology has created exciting and demanding challenges that require top talent and motivation to pursue successfully.
Fleet Operations Coordinator
You will be responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans in excellent condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot. This includes handling incoming reservations, welcoming guests, and taking care of check-ins and check-outs, as well as preparing and cleaning our campervans, maintaining them in top condition, and monitoring maintenance and repairing needs.
- Key responsibilities include:
- Providing exceptional customer service;
- Maintaining our campervans in excellent condition;
- Taking ownership of issues that affect the smooth operation of the depot;
- Working closely with the Branch's Operations Manager to ensure seamless operations.
Your Skills and Qualifications
You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable; You're fluent in English and Portuguese (mandatory); You're eligible to work in Portugal, have a valid driver's licence, and feel confident enough to drive a campervan (mandatory); You're a responsible person who takes their work seriously and can be relied upon; You're well-organised and you're good at solving problems.
