International Customer Service Associate
2 semanas atrás
Are you looking for a challenging and rewarding role that utilizes your French language skills? We have an exciting opportunity for a French-speaking customer support specialist to join our team in Lisbon.
About the Role:
This is a unique chance to work with a top multinational technology firm, providing excellent customer support and contributing to their success. As a French-speaking customer support specialist, you will be the first point of contact for customers, resolving their queries and concerns in a timely and professional manner.
Your Key Responsibilities:
- Communicate with customers using various channels, including telephone, email, and chat
- Ensure customer satisfaction by providing effective solutions to their queries and concerns
- Troubleshoot issues and provide professional assistance to customers
- Collaborate with other specialists to resolve complex help tickets
- Document all actions taken and categorize cases for the engineering team
What We Offer:
- A competitive remuneration package based on your experience and performance
- A comprehensive relocation package with accommodation
- The opportunity to be part of a dynamic team with a positive and friendly atmosphere
- Guidance and tools to help you reach your full potential
- A shift rotation with colleagues covering line opening hours from Monday to Sunday
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