International Customer Service Associate

2 semanas atrás


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

Are you looking for a challenging and rewarding role that utilizes your French language skills? We have an exciting opportunity for a French-speaking customer support specialist to join our team in Lisbon.

About the Role:

This is a unique chance to work with a top multinational technology firm, providing excellent customer support and contributing to their success. As a French-speaking customer support specialist, you will be the first point of contact for customers, resolving their queries and concerns in a timely and professional manner.

Your Key Responsibilities:

  • Communicate with customers using various channels, including telephone, email, and chat
  • Ensure customer satisfaction by providing effective solutions to their queries and concerns
  • Troubleshoot issues and provide professional assistance to customers
  • Collaborate with other specialists to resolve complex help tickets
  • Document all actions taken and categorize cases for the engineering team

What We Offer:

  • A competitive remuneration package based on your experience and performance
  • A comprehensive relocation package with accommodation
  • The opportunity to be part of a dynamic team with a positive and friendly atmosphere
  • Guidance and tools to help you reach your full potential
  • A shift rotation with colleagues covering line opening hours from Monday to Sunday


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