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Customer Service Director
1 semana atrás
We are looking for a highly skilled and experienced Customer Service Director to join our front office team at TN Portugal. In this role, you will be responsible for overseeing the daily activities of the front desk, ensuring seamless guest services and addressing any issues that may arise.
As a Customer Service Director, you will have the opportunity to develop your leadership skills by training, mentoring, and supervising front office staff to uphold high customer service standards. You will work closely with other departments to ensure seamless guest services and address any issues that may arise.
Key Responsibilities:
- Oversight of front desk operations to ensure smooth and efficient service delivery
- Training, mentoring, and supervision of front office staff to maintain high customer service standards
- Effective management of guest inquiries, requests, and complaints
- Collaboration with other departments to ensure seamless guest services
- Leadership and guidance of the front office team
Requirements:
- A minimum of 3 years experience in a front office role within the hotel industry
- Strong leadership skills with the ability to motivate and direct a team
- Excellent communication skills, both verbal and written
- Proficiency in hotel management software and basic understanding of Microsoft Office suite
- Ability to handle guest concerns and provide solutions in a timely and efficient manner
