Transaction Operations Specialist
2 semanas atrás
Company Overview
Siemens Mobility is a leading provider of digital solutions for the mobility industry. Our company enables organizations to accelerate their business transformation into a sustainable and digital future by optimizing processes and providing services driven by expertise.
We are looking for talented individuals who can help us drive innovation and digitalization in our Transaction Operations team. This team plays a crucial role in facilitating the achievement of a successful and sustainable transformation for our clients.
Job Description
As a Transaction Operations Specialist, you will be responsible for reviewing, validating, and processing customers' sales orders to ensure their completeness, accuracy, and compliance with current business rules and policies. You will also conduct technical and/or administrative tasks, mainly pre-defined support activities for service operations and delivery, such as processing incoming orders, inquiries, and requests regarding products and/or services.
You will perform order management for assigned customers within our system ERP and clarify order discrepancies with business units and customers. Additionally, you will resolve and investigate customer and business unit inquiries, supporting customers remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems.
You will act as an interface driving complex issues and questions between customer and Siemens business units/warehouse/factories/service technicians/engineers/sales representatives. Your goal will be to ensure high-quality communication on behalf of Siemens with end customers to guarantee their satisfaction.
Required Skills and Qualifications
- Bachelor's or Master's degree in Business, Finance, or a similar field
- Proficiency in Microsoft Office (Outlook, Excel)
- Fluency in English and Italian (able to communicate freely with customers and sales managers)
- SAP knowledge (Module MM/FI and SD, others will be a plus)
- Service attitude and customer orientation
- Excellent communication skills (both oral and written)
- Excellent organizational and planning skills
- Strong work ethic - we are always acting in the name of Siemens
- Strong problem-solving skills and quick thinking, essential for effectively resolving daily management challenges
Benefits
- A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support
- The opportunity to do 16 hours a year of volunteer work
- Health insurance, access to our on-site medical center, plus the chance to join sports groups
- Access to online learning platforms and discounts with our partners
- A shuttle bus to commute to the facilities and the possibility of financial support to your studies
Estimated Salary: €60,000 - €80,000 per annum, depending on experience and qualifications.
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