Multilingual Community Moderator for a Global Social Media Platform
Há 1 mês
We are a leading company in the social media industry, providing outstanding services to clients worldwide. Our diverse and inclusive environment is proud of its energetic and innovative team.
Job SummaryWe seek an experienced Spanish-speaking Social Media Support Agent to work on-site in Lisbon. This role involves being the primary point of contact for our Spanish-speaking users, assisting with inquiries, resolving issues, and maintaining content quality.
Key Responsibilities- Content Moderation: Review user-generated content to ensure compliance with community standards.
- User Assistance: Engage with users on social media platforms in Spanish, providing clear and timely support.
- Issue Resolution: Address user complaints and issues efficiently, ensuring user satisfaction.
- Record Maintenance: Maintain accurate records of user interactions and moderation activities.
- Team Collaboration: Collaborate with various departments to enhance user satisfaction and resolve complex problems.
- Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
- Fluent in Spanish (C1/C2) and proficient in English (B2)
- Prior experience in content moderation, customer service, or a related field is a plus but not essential
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Competitive salary: €45,000 - €60,000 per year
- Performance-based bonuses
- Relocation package including flight to Lisbon and accommodation
- Health and life insurance
- Comprehensive training and continuous professional development
- Career advancement opportunities within a supportive and inclusive company culture
Lisbon is a beautiful city with a rich history and vibrant culture, and it's also a booming tech hub. Experience an ideal work-life balance with sunny weather, delicious food, and friendly locals.
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