Senior IT Infrastructure Specialist

Há 13 horas


Porto, Porto, Portugal Phiture Tempo inteiro
Job Description

We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team in Mindelo, Vila do Conde, Portugal.

Job Overview

The Senior IT Infrastructure Specialist reports to the IT Manager and is responsible for ensuring that our organisation's IT systems and infrastructure operate effectively and efficiently. This role plays a critical part in ensuring that end-users have the necessary tools and support to perform their job duties and that IT systems and processes align with business objectives.

Responsibilities:
  • Technical Support: Provide technical assistance to end-users in resolving hardware, software, and network-related issues.
  • Troubleshooting and Diagnostics: Troubleshoot and diagnose IT-related problems and implement appropriate solutions.
  • Infrastructure Maintenance: Install, configure, and maintain IT infrastructure, systems, and applications.
  • Performance Monitoring: Monitor and analyze system performance, identify potential issues, and take proactive steps to prevent them.
  • Incident Management: Ensure that all IT-related incidents and service requests are logged, tracked, and resolved within agreed-upon SLAs.
  • Collaboration: Collaborate with other teams to ensure that all IT-related issues are resolved promptly and effectively.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least six years of experience in IT support.
  • Proficiency in Service Management Best Practices and ITIL v4 certification.
  • Strong knowledge of IT infrastructure, systems, and applications.
  • Familiarity with networking technologies and protocols.
  • Excellent problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team environment.
Estimated Salary:

The estimated salary for this position is between €45,000 - €65,000 per annum, depending on experience and qualifications.



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