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System Monitoring Expert
2 semanas atrás
TN Portugal is a leading company in the industry, and we are looking for an experienced E2E Problem Manager to join our team.
Key Responsibilities:- Act as subject-matter expert for monitoring systems and concepts, collaborating with relevant departments to develop and implement strategies for continuous improvement.
- Develop and document monitoring concepts, advising peers on best practices and providing training and support to staff involved in data collection, analysis, and reporting.
- Undergo training as required for the role, managing own workload using work management (JIRA) and ITSM tools (4ME).
- Discuss and accept tasks, initiatives, and projects, striving for transparency in regard to team tasks and activities.
- Drive the use of existing collaboration, work management, and IT Service Management tools, contributing to developing required policies and procedures for the IMP realm.
