Italian Language Specialist
Há 4 dias
As an Italian Language Specialist, you will be the primary point of contact for our Italian-speaking clients. You will be responsible for providing exceptional customer service, ensuring a positive experience for our clients. Your fluency in Italian and English will enable you to communicate effectively with clients, addressing their inquiries and resolving any issues that may arise.
You will work collaboratively with other departments to resolve customer issues and improve overall customer satisfaction. To achieve this, you will need to maintain accurate records of customer interactions and transactions, as well as stay up-to-date with product and service knowledge.
Key Responsibilities:
- Respond to customer inquiries and provide accurate information and solutions in a timely manner.
- Handle and resolve customer complaints in a professional and efficient manner.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
You must possess excellent communication and interpersonal skills, along with strong problem-solving and decision-making skills. Additionally, proficiency in Microsoft Office and customer service software is required. If you are a dedicated and customer-oriented individual with a strong proficiency in Italian and English, we would love to hear from you.
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