Customer Support Representative
Há 7 dias
**Company Overview**
Workster supports a leading BPO player in the industry, aiming to increase their French-speaking Customer Service Team for the world's largest search engine.
We're looking for a skilled Customer Support Specialist to handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Key Responsibilities:
- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Provide pre-sales, general inquiries, and technical support.
- Maintain a consistent brand voice in both private and public interactions.
- Escalate issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets.
- Manage an individual ticket queue and follow management direction.
- Review and provide feedback on help content.
Requirements:
- C1 level of French
- Based in Lisbon or willing to relocate
- Previous CS/BPO experience is an advantage
- Fast decision-maker, with positive outlook
- Available to work flexible hours and days
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