Network Architect
4 semanas atrás
We are seeking a highly skilled SDN & Packet Network Engineer to join our team at Colt Technology Services.
This is a 24/7 role, requiring the ability to work effectively in a fast-paced environment and provide technical support to customers globally.
Key Responsibilities- Monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
- Participate in a 24/7 shift pattern, providing a professional interface to customers and acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors, managing and coordinating tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain a clear and accurate record of events throughout a fault duration, utilising Colt's Remedy based Fault Management System and provide regular updates as and when required.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, plan and implement solutions for re-occurring problems on IP and Ethernet Networks.
To be successful in this role, you will need:
- Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following:
- Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
- Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan-European network.
- Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
- Knowledge of LAN (Ethernet) based products.
- Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
We offer a competitive salary and benefits package, as well as the opportunity to work with a leading technology company and develop your skills and expertise in a dynamic and supportive environment.
Fluent in English and with a formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
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