Network Architect

4 semanas atrás


Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro
Job Summary

We are seeking a highly skilled SDN & Packet Network Engineer to join our team at Colt Technology Services.

This is a 24/7 role, requiring the ability to work effectively in a fast-paced environment and provide technical support to customers globally.

Key Responsibilities
  1. Monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
  2. Participate in a 24/7 shift pattern, providing a professional interface to customers and acting as a Single Point of Contact for all their issues.
  3. Build and maintain working relationships with key interconnect partners and vendors, managing and coordinating tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  4. Maintain a clear and accurate record of events throughout a fault duration, utilising Colt's Remedy based Fault Management System and provide regular updates as and when required.
  5. Resolve or escalate faults as appropriate, according to product SLAs.
  6. Identify, plan and implement solutions for re-occurring problems on IP and Ethernet Networks.
Requirements

To be successful in this role, you will need:

  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following:
  • Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
  • Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan-European network.
  • Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
  • Knowledge of LAN (Ethernet) based products.
  • Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
  • Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a leading technology company and develop your skills and expertise in a dynamic and supportive environment.

Fluent in English and with a formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.



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