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The Collections Associate Specialist will be responsible for managing a portfolio of customer accounts, continuously following up on outstanding payments. They will contact customers via phone calls and emails to remind them of overdue balances, negotiating payment terms or settlement agreements when necessary.
Key Responsibilities- Credit Risk Assessment: Analyze customer financial information to assess their creditworthiness and risk, ensuring accurate documentation in the management system.
- Collaboration and Communication: Work closely with sales, customer service, and other departments to resolve discrepancies and disputes regarding invoices, ensuring efficient account reconciliations and timely resolution of inconsistencies.
- Aging Reports and Customer Portfolio Management: Prepare aging reports and efficiently manage the customer portfolio to minimize the risk of non-payment, ensuring the company's finances remain in good standing.
- Process Compliance and Improvement: Contribute to ensuring all processes and transactions comply with accounting standards, policies, SOX, and statutory requirements, providing input to the global process owner group for operational opportunities and control design.
