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Technical Business Analyst
1 semana atrás
Fischer Connectors is seeking a talented IT Business Specialist to deliver exceptional IT helpdesk support services, ensuring business continuity and driving digital transformation.
The successful candidate will possess excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Deliver exceptional IT helpdesk support services, resolving business application-related incidents and queries.
- Analyse and document business workflows and user requirements, identifying opportunities for automation and enhancement.
- Collaborate with IT teams and stakeholders to design and implement tailored IT solutions, meeting business objectives and exceeding expectations.
- Ensure continuous operation of business applications, providing dedicated support and maintenance, and monitoring performance, availability, and security.
- Develop and conduct comprehensive user training programs, promoting best practices in business application usage.
Requirements:
- Bachelor's degree in information technology, Computer Science, Business Administration, or related field.
- At least 3 years of proven experience in business analysis, solution design, and implementation of business applications.
- Proficiency in configuring and customising business applications and collaboration platforms (e.g., SharePoint, Microsoft Teams).
- Strong understanding of business processes, workflows, and functional areas such as finance, human resources, sales, and supply chain.
- Certification in relevant technologies or methodologies (e.g., PMP, ITIL, Agile, Scrum) is a plus.
