Quality Assurance Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role

At Blu Selection, we're looking for a Quality Assurance Specialist to join our team in Lisbon. As a Quality Assurance Specialist, you will play a key role in ensuring the overall quality of our customer support team. This includes analyzing top issues, mentoring agents on quality, delivering training on new or changing policies, and developing process documentation. If you have a native level of Dutch or Flemish and a B2/C1 level of English, and 2 years of relevant work experience in a Shared Service Center or comparable environment, we encourage you to apply.

Responsibilities
• Working closely with other departments to analyze top issues
• Mentoring agents on their quality
• Delivering training on new or changing policies
• Developing process documentation
• Managing investigations of escalations of inaccurate decisions

What We Offer
• Salary range in line with the market depending on experience
• Other benefits such as private health care including dental care, life insurance, language courses, and cafeteria benefits
• A pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Relocation package: 2000€ paid with 1st month of salary (out of Portugal and located on the islands), 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal)

Living in Lisbon
• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment



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