Customer Service Representative

Há 6 dias


Braga, Braga, Portugal WorldClassTalents Tempo inteiro

Company Overview

WorldClassTalents is a leading organization that values exceptional customer service and talent development. Our team is dedicated to delivering outstanding support to customers, and we're seeking a highly skilled French-speaking professional to join our ranks.

Job Description

We are looking for a motivated and results-driven Customer Service Representative with native-level proficiency in French. As a key member of our global customer care team, you will be responsible for providing top-notch support to customers through various communication channels. Your excellent problem-solving skills, strong interpersonal abilities, and adaptability will enable you to excel in this role.

Key Responsibilities

  • Deliver exceptional customer service via phone, email, and chat platforms.
  • Assist customers with inquiries regarding products and services, ensuring their needs are met efficiently.
  • Maintain accurate records of customer interactions and update them in our system.
  • Collaborate with team members to resolve issues and enhance overall customer satisfaction.

Required Skills and Qualifications

To succeed in this position, you must possess:

  • Native-level proficiency in French.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service is an asset.
  • Ability to work independently and as part of a team.

Benefits

  • A competitive salary based on experience.
  • A hybrid working model offering flexibility between home and office.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive work environment.

Work Schedule

You will be required to work rotational shifts of 8 hours per day, Monday to Saturday, with fixed Sundays off and one additional rotational day off during the week.



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